FAQs

Yes. We guarantee the authenticity of every watch we sell. Each timepiece undergoes a thorough authenticity and condition inspection before shipment, including a serial number check against The Watch Register.

Yes. All watches undergo quality control and inspection before dispatch. Where applicable, we check functionality, accuracy, and overall condition.

Some watches may have been professionally polished during servicing. If known, this information is disclosed in the listing.

Many watches include original box and papers, however this may vary. Please refer to the individual listing for full details.

We offer both new/unworn and pre-owned watches. The exact condition of each watch is clearly described in the product listing.

All watches listed on our website are physically available and securely stored. Preparation and delivery times may vary depending on the model, with estimated delivery dates clearly displayed on each product page.

Preparation times vary depending on the watch. Each timepiece undergoes a thorough inspection and verification before shipment. The estimated dispatch date from our office to your delivery address is clearly displayed on each product page.

The watch is available for purchase but requires additional time for preparation and transfer before shipment. Estimated delivery dates are clearly displayed on each product page.

Are all watches in stock?

Yes. Every watch listed on our website is physically available and held in secure storage. Depending on the model, preparation and delivery times may vary. Each timepiece undergoes a thorough authenticity and condition inspection before shipment, with estimated delivery dates clearly displayed on the product page.

For deliveries within Switzerland, Swiss VAT (8.1%) is included in the displayed price.

For deliveries outside Switzerland, including the European Union, prices exclude destination-country VAT, import duties and customs charges. Any applicable taxes and import charges are the responsibility of the buyer and are payable according to the regulations of the destination country.

Worldwide shipping is complimentary.

Yes, all shipments are fully insured for the total purchase value.

We primarily ship via FedEx Express or equivalent insured courier services.

Yes, we offer worldwide shipping.

Delivery typically takes 4–7 business days after payment, depending on the watch. The estimated delivery dates for each timepiece are clearly displayed on its product page.

We accept secure credit and debit card payments, Apple Pay, Google Pay (where available), and bank transfers. Flexible financing options are also available for eligible customers, subject to approval. Cash payments in Geneva can be arranged in advance.

Yes. Every watch comes with 24 months of Official Brand Service Coverage provided by WATCHOYSTER. In the event of a covered mechanical issue, the watch can be repaired at an authorised service centre of its brand, with approved repair costs covered by us. Terms and conditions apply.

Yes. All online payments are processed through secure, encrypted systems. We do not store sensitive payment details.

Yes, we can issue invoices in CHF, EUR, USD, depending on your preference.

Yes. We can issue an official invoice with payment details.

If you experience any issue, please contact us. We will assist with repair, replacement, or solution depending on the case.

Returns are accepted in case the item is not as described or has a verified defect. Please contact us before initiating any return.

Yes. You may purchase directly from us or via Chrono24, depending on your preference.

Yes. Purchases completed through Chrono24 benefit from Chrono24 Buyer Protection, including secure escrow payments where available, insured shipping, and buyer assistance, in accordance with Chrono24’s terms and conditions.

Yes, we are a verified professional dealer on Chrono24, with over 650 five-star customer reviews. Our trusted reputation reflects our commitment to authenticity, transparency, and exceptional customer service.

We have successfully sold more then 3000 of watches worldwide, with a strong reputation and client base.

Yes, personal collection may be possible by prior arrangement.

We are based in Geneva, Switzerland, and offer private appointments for watch collection after purchase. Our office is not a walk-in showroom, and viewings before payment are generally not available.

Our company is based in Geneva, Switzerland.