Guarantee

1. General Information

At Watchoyster SA, we stand behind the quality of every timepiece we offer.

All watches undergo careful inspection prior to sale, and we provide a warranty to ensure confidence and peace of mind with your purchase.

2. Warranty Coverage

We provide a 12-month warranty from the date of delivery, unless otherwise stated in the product listing.

The warranty covers:

  • Mechanical defects affecting the movement

  • Issues with timekeeping under normal use

  • Functional problems not caused by external damage

3. What is Not Covered

The warranty does not cover:

  • Normal wear and tear (scratches, dents, strap wear)

  • Damage caused by misuse, accidents, or improper handling

  • Water damage resulting from improper use

  • Damage caused by unauthorized repairs or modifications

4. Condition Disclosure

Each watch is described as accurately as possible in the listing.

  • Any known imperfections are disclosed

  • Vintage and pre-owned watches may show signs of age and use

  • Warranty applies only to functional aspects, not cosmetic condition

5. Warranty Process

In the event of a warranty claim:

  • Please contact us before sending the watch

  • Our team will review the issue and provide instructions

  • The watch may be repaired by our specialists or trusted partners

We aim to resolve all cases in a professional and timely manner.

6. Shipping for Warranty Service

Shipping arrangements for warranty cases will be handled individually.

  • Instructions will be provided upon approval of the claim

  • Shipping costs may vary depending on the case and location

7. Third-Party Certification

Some watches may be eligible for additional certification services (e.g. digital watch passport or independent verification), which can be arranged upon request.

Such services are separate from the standard warranty unless explicitly included.

8. Limitation of Liability

Our warranty is limited to the repair of the watch.

We are not liable for indirect or consequential damages arising from the use of the product.

9. Contact

If you have any questions regarding warranty, please contact our team:

Email: info@watchoyster.ch

Location: Geneva, Switzerland

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