FAQs

Yes. All watches are carefully inspected and verified by our specialists before being offered for sale. We guarantee 100% authenticity.

Yes. All watches undergo quality control and inspection before dispatch. Where applicable, we check functionality, accuracy, and overall condition.

Some watches may have been professionally polished during servicing. If known, this information is disclosed in the listing.

Many watches include original box and papers, however this may vary. Please refer to the individual listing for full details.

We offer both new/unworn and pre-owned watches. The exact condition of each watch is clearly described in the product listing.

Depending on the item, watches may be located in Switzerland, the European Union.

The process typically takes a 2-6 business days. Once the watch has been received and prepared, it will be shipped according to the delivery timelines indicated in the listing.

This means the watch is not currently located at our Swiss facility and may be stored at one of our international locations. Additional time is required to transfer the watch to our logistics center before dispatch.

Yes. All watches listed on our website are available for purchase. Depending on the model, they are either held at our Geneva office or stored in a secure facility until collection or shipment.

The displayed price includes Swiss VAT where applicable. For international orders, your country’s import duties, local VAT, customs charges, or other applicable taxes are the responsibility of the buyer and may be collected by the carrier or local customs authorities upon import.

Yes, all shipments are fully insured for the total purchase value.

We primarily ship via FedEx Express or equivalent insured courier services.

Yes, we offer worldwide shipping.

Delivery depends on availability:

• In stock: typically 4 business days after payment

• To be procured: typically 7 business days after payment

We accept:

• Secure online payments via Stripe

• Bank transfer (invoice payment)

• Cash payment in Geneva

Yes. We provide a 12-month warranty covering mechanical defects, unless otherwise stated.

Yes. All online payments are processed through secure, encrypted systems. We do not store sensitive payment details.

Yes, we can issue invoices in CHF, EUR, USD, depending on your preference.

Yes. We can issue an official invoice with payment details.

If you experience any issue, please contact us. We will assist with repair, replacement, or solution depending on the case.

Returns are accepted in case the item is not as described or has a verified defect. Please contact us before initiating any return.

Yes. You may purchase directly from us or via Chrono24, depending on your preference.

Yes. Transactions via Chrono24 are protected by their escrow payment system and buyer protection policies.

Yes, we are an active dealer on Chrono24.

We have successfully sold more then 3000 of watches worldwide, with a strong reputation and client base.

Yes, personal collection may be possible by prior arrangement.

Yes, meetings can be arranged in Geneva upon request, depending on availability of the watch.

Our company is based in Geneva, Switzerland.