FAQs
Authenticity & Condition
Are all watches authentic?
Yes. All watches are carefully inspected and verified by our specialists before being offered for sale. We guarantee 100% authenticity.
Are the watches new or pre-owned?
We offer both new/unworn and pre-owned watches. The exact condition of each watch is clearly described in the product listing.
Do the watches come with box and papers?
Many watches include original box and papers, however this may vary. Please refer to the individual listing for full details.
Are the watches polished?
Some watches may have been professionally polished during servicing. If known, this information is disclosed in the listing.
Do you service or check the watches?
Yes. All watches undergo quality control and inspection before dispatch. Where applicable, we check functionality, accuracy, and overall condition.
Availability & Sourcing
Is the watch in stock?
Some watches are physically in stock, while others need to be sourced from our network of trusted partners.
What does “item needs to be procured” mean?
This means the watch is not currently located at our Swiss facility and may be stored at one of our international locations. Additional time is required to transfer the watch to our logistics center before dispatch.
How long does this process take?
The process typically takes a 2-6 business days. Once the watch has been received and prepared, it will be shipped according to the delivery timelines indicated in the listing.
Where are the watches located?
Depending on the item, watches may be located in Switzerland, the European Union.
Shipping & Delivery
How long does delivery take?
Delivery depends on availability:
In stock: typically 4 business days after payment
To be procured: typically 7 business days after payment
Do you ship internationally?
Yes, we offer worldwide shipping.
Which courier do you use?
We primarily ship via FedEx Express or equivalent insured courier services.
Are shipments insured?
Yes, all shipments are fully insured for the total purchase value.
Will I have to pay import taxes?
For international orders, import duties and VAT may apply depending on your country. These are the responsibility of the buyer.
Payments
What payment methods do you accept?
We accept:
Secure online payments via Stripe
Bank transfer (invoice payment)
Cash payment in Geneva
Can I pay via bank transfer?
Yes. We can issue an official invoice with payment details.
Can I pay in my preferred currency?
Yes, we can issue invoices in CHF, EUR, USD, depending on your preference.
Is payment secure?
Yes. All online payments are processed through secure, encrypted systems. We do not store sensitive payment details.
Do you offer a warranty?
Yes. We provide a 12-month warranty covering mechanical defects, unless otherwise stated.
Returns & Warranty
Can I return the watch?
Returns are accepted in case the item is not as described or has a verified defect. Please contact us before initiating any return.
What if there is an issue with the watch?
If you experience any issue, please contact us. We will assist with repair, replacement, or solution depending on the case.
Chrono24 & Buyer Protection
Do you sell through Chrono24?
Yes, we are an active dealer on Chrono24.
Is my purchase protected on Chrono24?
Yes. Transactions via Chrono24 are protected by their escrow payment system and buyer protection policies.
Can I buy directly from your website?
Yes. You may purchase directly from us or via Chrono24, depending on your preference.
Trust & Company
Where is your company located?
Our company is based in Geneva, Switzerland.
Do you have a showroom?
Yes, meetings can be arranged in Geneva upon request, depending on availability of the watch.
Can I pick up the watch in person?
Yes, personal collection may be possible by prior arrangement.
How many watches have you sold?
We have successfully sold mote then 3000 of watches worldwide, with a strong reputation and client base.