Delivery & Shipping

1. General Information

At Watchoyster SA, we are committed to providing a secure, reliable, and efficient delivery experience for our clients worldwide.

All shipments are handled with the highest level of care and are fully insured for the total purchase value.

Shipping costs are fixed based on the delivery destination and are clearly communicated in this section.

2. Delivery within Switzerland

All domestic shipments within Switzerland are carried out via trusted courier services.

  • Shipping method: Insured courier delivery

  • Insurance: Full insurance coverage equal to the purchase value

  • Delivery time:

    • Item in stock: within 4 business days after receipt of payment

    • Item to be procured: within 7 business days after receipt of payment

Delivery timelines depend on the availability status indicated in the listing.

3. International Shipping

We offer worldwide shipping through reliable international carriers.

  • Carrier: FedEx Express

  • Tracking: Full tracking number provided for every shipment

  • Insurance: Shipments are fully insured for the total purchase value

  • Delivery time: Typically 5–7 business days after dispatch, depending on the destination country

Please note that delivery times may vary due to customs procedures in the destination country.

4. Order Processing

All orders are processed after full payment confirmation.

  • Processing time: typically 4–5 business days

  • Once dispatched, the client will receive a tracking number via email

For certain items, additional preparation (such as quality control or internal logistics) may be required before dispatch.

5. Shipping Costs

Shipping costs are fixed and clearly defined based on the delivery destination.

• Switzerland: 49 CHF

• International: 120 CHF (fully insured express delivery)

All shipments include full insurance coverage and are handled via trusted express couriers.

By placing an order, the client agrees to the shipping costs specified above.

6. Customs Duties & Taxes

For international shipments, import duties, VAT, and other local taxes may apply.

  • These charges are the responsibility of the buyer

  • The amount depends on the destination country regulations

  • We recommend contacting your local customs office for precise information

7. Insurance & Risk

All shipments are fully insured until delivery is completed.

  • The risk transfers to the buyer only upon confirmed delivery

  • In case of loss or damage during transit, we will initiate a claim with the courier and assist in resolving the matter

8. Delivery Address

Please ensure that the shipping address provided is accurate and complete.

  • Deliveries are made only to the address specified in the order

  • Changes after dispatch may not be possible

9. Failed Delivery & Returns

If a delivery cannot be completed due to incorrect address details or failure to receive the parcel:

  • The shipment may be returned to us

  • Additional shipping costs may apply for re-delivery

10. Security & Packaging

All watches are packaged using secure, discreet, and professional packaging standards to ensure maximum protection during transit.

11. Contact

If you have any questions regarding shipping or delivery, please contact our team:

Email: info@watchoyster.ch

Location: Geneva, Switzerland

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