Guarantee
1. General Information
1. General Information
At WATCHOYSTER SA, we stand behind the authenticity, quality and reliability of every timepiece we sell.
Every watch undergoes a thorough authenticity and condition inspection before shipment. To provide additional peace of mind, all our watches come with 24 months of WATCHOYSTER Official Brand Service Coverage.
2. Warranty Coverage
Every watch purchased from WATCHOYSTER comes with 24 months of Official Brand Service Coverage, starting from the date of delivery.
In the event of a covered mechanical or functional defect, repairs are carried out by an authorised service centre of the watch brand, with approved repair costs covered by WATCHOYSTER.
The coverage includes:
Mechanical defects affecting the movement
Timekeeping issues outside the manufacturer’s applicable tolerances under normal use
Functional malfunctions not caused by accidental damage or misuse
Customers must contact WATCHOYSTER for approval before arranging warranty repairs. Coverage is subject to the terms and exclusions outlined below.
3. What is Not Covered
The warranty does not cover:
Normal wear and tear (scratches, dents, strap wear)
Damage caused by misuse, accidents, or improper handling
Water damage resulting from improper use
Damage caused by unauthorized repairs or modifications
4. Condition Disclosure
Each watch is described as accurately as possible in the listing.
Any known imperfections are disclosed
Vintage and pre-owned watches may show signs of age and use
Warranty applies only to functional aspects, not cosmetic condition
5. Warranty Process
If you experience a mechanical or functional issue with your watch during the warranty period, please contact WATCHOYSTER before arranging any repairs.
Our team will review your request and guide you through the warranty process.
For eligible warranty claims, we arrange an assessment through an authorised service centre of the watch brand. If the defect is covered, WATCHOYSTER will cover the approved repair costs.
If official brand servicing is unavailable for a particular model, our team will contact you to discuss an appropriate solution.
Repairs must be authorised by WATCHOYSTER in advance. Unauthorised repairs or expenses incurred without prior approval are not covered by this programme.
6. Shipping for Warranty Service
For warranty claims, please contact WATCHOYSTER before sending your watch to any service centre.
Our team will provide instructions and coordinate the appropriate insured shipping arrangements.
Shipping arrangements and any applicable costs will be confirmed in writing before dispatch. Customers should not ship their watches independently without prior authorisation from WATCHOYSTER.
7. Third-Party Certification
Some watches may be eligible for additional certification services (e.g. digital watch passport or independent verification), which can be arranged upon request.
Such services are separate from the standard warranty unless explicitly included.
8. Limitation of Liability
Our warranty is limited to the repair of the watch.
We are not liable for indirect or consequential damages arising from the use of the product.
9. Contact
If you have any questions regarding warranty, please contact our team:
Email: info@watchoyster.ch
Location: Geneva, Switzerland